Privacy Policy

We place the highest value on your privacy and only collect personal information for legitimate business purposes. We are committed to keeping all your personal information confidential. Please read the following Discount Optical Privacy Policy, which outlines how we process your personal information.

Why we collect for your personal information

We pride ourselves on our outstanding customer service so we value any feedback from our customers which allows us to improve in the service we provide you. We are interested in the styles of glasses you like, what you think of the technology we use and what kind of features you require in your performance eyewear. We use your personal information to inform you of our latest products, new product / technology developments, special discounts and promotions, news and events and any other relevant information.

How do we collect it?

You may provide us with your personal contact details in a number of ways – for example, when you make a purchase in store or online on our website, when you contact us to ask for more information or request a refund or exchange. You may also leave your details with us so we can send you our e newsletters. Whichever way we collect your information, be assured all your information is stored in a security protected database.

How is your personal information protected?

All Discount Optical staff that deal with clients have full knowledge of our customer privacy policy. Whether you speak to a customer service officer, send an online enquiry form, or sign up to receive our e newsletter, your information is safeguarded across the organization and kept in a secure database.

We recommend you take precautions when providing personal information online – check you have an updated security suite and change your passwords regularly.

Can I access the personal information you have on me?

No problem. If you’d like to access any of your personal information, we’d be happy to help. Just contact us at

Do you collect any personal information when I’m just browsing on your website?

No. We only collect your personal contact details when you provide them – for example, over the phone, online when making a purchase, making an enquiry or requesting a refund or exchange.